Quality Officer

Job Title: Quality Officer

Location: Telford, Shropshire

Working Hours: 40 hours per week; 8 am til 8pm (exact hours to be agreed)

Are you looking to join a passionate, fun and hardworking team? The Cattle Information Service is part of the Holstein UK Group; a progressive and dynamic company with family values at its core and a drive for personal development, as well as team spirit. At the heart of the UK dairy industry, the Holstein UK Group provides a wide array of services to assist members in breeding profitable, robust and productive dairy cattle. 

We are seeking a Quality Officer within the Laboratory to ensure all quality procedures and schedules are adhered to. Along with this, you will ensure that the requirements of the accreditation standard ISO 17025, UKAS and customers are met on a day-to-day basis.   

The Quality Officer will work closely with the Laboratory Manager to co-ordinate staff training. They will also maintain communication with laboratory staff and management, raising any instrumental failures, QC failures, health and safety issues that have impact on the overall operation.  

If you are an organised individual who can fit into the demands of a busy and forward-thinking department, then we want to hear from you. We are looking for a team player with good communication skills and a keen eye-for-detail to join us.

Essential Key Skills & Requirements 

  • Excellent written and verbal communication skills
  • Attention to detail to ensure accuracy with ability to problem solve  
  • Ability to work under pressure and meet deadlines 
  • Highly organised 
  • Excellent problem-solving skills
  • Knowledge of Health & Safety 
  • Previous experience of working in a laboratory
  • A very committed and diligent working style
  • A good standard of education 

Key Responsibilities 

  • To maintain the control of the Quality Management System: advise on and monitor all aspects of quality.
  • Maintain and review the electronic complaints and non-compliances log and ensure complaints, queries and non-compliances are dealt with in the appropriate manner. Perform trend analysis of complaints and non-compliances on regular basis.
  • Co-ordinate the records system throughout the laboratories and ensure records are completed and maintained as per the QM procedures.
  • Ensure that current issue of documents are held within the laboratory departments.
  • Be involved in the creation, review and amendments of all documents where required.
  • Ensure tests and procedures are properly documented, understood, carried out and evaluated.
  • Maintain the audit schedule and undertake according to the Audit Procedure and ensure that all improvement actions required have been completed.
  • Maintain equipment calibration schedules and ensure calibration records are up to date.
  • Monitor and assess IQC and EQA results for all methods. Undertake trend analysis on results obtained, monitor, review and undertake actions as required in documented procedures.
  • Write technical and quality management system reports on a quarterly basis and discuss findings with the management team.
  • Support laboratory management in terms of technical validation and supporting documentation. 

Working for The CIS: 

The Cattle Information Service is part of the Holstein UK Group who offer a wide range of career opportunities for those passionate about being a part of the UK dairy industry and supporting its farmers with the services to aid them in ensuring the profitability of their businesses. Ensuring our services provides value for money is at the heart of our offering to customers and members, provided through attracting the best staff who all work together to ensure the accurate and timely turn-around of testing and data.  

What we can offer you: 

  • Competitive Salary 
  • Company pension scheme 
  • Great working Environment 
  • Contemporary Head Office 
  • Generous Holiday Allowance 
  • Christmas Savings Scheme 
  • Ongoing Training & Development 
  • Range of Other Benefits 

Note this job is not sponsored and you must be eligible to live and work in the UK before applying.

No recruitment agencies please.

To apply, please send your covering letter and CV to